SMS for Tradies: Plumbers, Electricians, Builders
Stop No-Shows, Confirm Jobs & Get Paid Faster
Spend less time on the phone and more time on the tools. Use instant SMS to confirm bookings, remind customers, and streamline your workday.
For a busy tradie, a missed appointment means wasted time and lost money. SMS Express gives Australian tradespeople a simple, powerful tool to lock in jobs, communicate with customers professionally, and keep the cash flowing.
Why is SMS a must-have tool for any tradie?
Because your customers actually read them. While phone calls go to voicemail and emails get ignored, a text message gets seen almost instantly. It's the fastest, most reliable way to confirm a job booking or send a reminder, drastically cutting down on no-shows.
How can SMS make my business more efficient?
It's your secret weapon for a smoother day. Here's how tradies are using it:
- Job Confirmations: Lock in the job as soon as it's booked. "Hi Sarah, confirming your plumbing job for 10am Tuesday. Please reply YES to confirm."
- Appointment Reminders: Automatically send a reminder the day before to eliminate no-shows.
- "On My Way" Texts: A quick text to say you're 30 minutes away provides great service and ensures the customer is ready.
- Invoice Reminders: Send a polite nudge with a payment link to get your invoices paid faster.
- Follow-up & Reviews: After the job, send a thank you and a link to your Google review page.
Can I see a record of my messages to customers?
Yes, you get a full paper trail. Our system allows you to view and download delivery reports to prove a reminder was sent and received. You can also see all customer replies in your online inbox, so you have a clear record of who has confirmed their booking.
Is it easy to use when I'm on the go?
It’s designed for it. The platform is web-based, so it works on any smartphone without needing to download an app. You can create message templates for your common texts, so sending a confirmation or an 'on my way' message takes just a few taps between jobs.
I use a job management app. Can this work with it?
Most likely, yes. SMS Express has a powerful API that can be integrated with many popular job management and invoicing platforms used by tradies in Australia. This allows you to automate your reminders directly from your booking system.
What if I have questions? Is the support Australian?
100% Australian. We're a local business and we provide support 7 days a week. If you need a hand with anything, you can call our manager, Kerryn, directly on 1300 668 287.
Give SMS Express a try now.
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