You can use Outlook or GMail for sending SMS, rather than logging into your SMS Express online account via a browser. This is handy for appointment confirmations and reminders as you can send your SMS directly from Outlook. In this setting, Outlook/Gmail uses your SMS Express account as a "gateway" enabling you to send text messages to phones and drawing credits from your SMS Express online account. Your Low Credit Warning email in your online Account Settings is set to 200 credits by default, so you don't get caught short, but change this value if you need to.
All replies can come back to your email inbox, streamlining your communications to email. Please note that this method is best suited for low volume SMS, as email programs are not geared for sending and receiving large volumes of texts. Also note that you cannot use your email signature or stationery with SMS. It's a good idea to test any SMS from email first.
If you plan to do large broadcasts, the online platform is better...but you can have the best of both worlds by using Email to SMS for everyday communication, then use the online platform for big broadcasts (e.g. to all staff or customers).
We have outlined 2 options for you below with step-by-step instructions on the downloadable PDFs...but the first step is to create your account so you have a Username and Password to use. Note that we will pop 10 free credits into your new account but if you need more test credit, no problem. Just ask!
Create your free account
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Outlook 2010 has a great SMS Plugin that Microsoft supplied for free, and adds Text Messaging as a sending option. For reasons only known to Microsoft, they stopped this plugin in later Outlooks (we cover other email to SMS options further down).
We've put together a step-by-step guide with screen shots for you to easily set this up within Outlook 2010. But if you get stuck just call us on 1300 668 287 or 0418 384 394.
There is no Outlook SMS plugin for later versions of Outlook. Instead, your Username & Password are used in the subject line, plus our special system email address suffix to send an SMS (see example screenshot).
This method should work for any email program. If you have ever sent a fax via email, the process is very similar.
Click the button below to download the step-by-step setup guide.
If you need a hand, call 1300 668 287 or 0418 384 394 and we'd be delighted to assist you.