SMS for Medical & Dental Practices

SMS for Healthcare Professionals

Enhance Patient Communication & Reduce No-Shows

Improve clinic efficiency, elevate the patient experience, and reduce costly missed appointments with reliable text messaging.

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In a busy practice, every minute counts. SMS Express provides Australian medical and dental clinics a proven solution to streamline patient communication, saving valuable administrative time and ensuring your schedule runs smoothly.

Why is SMS essential for a modern practice?

Phone calls are time-consuming and often go unanswered, while emails are easily missed. SMS is the most effective way to reach your patients. With a 98% open rate, text messages are read almost instantly, making them perfect for appointment reminders that can significantly reduce your No Shows rate.

How can our practice use SMS?

SMS is incredibly versatile for patient communication. Key uses include:

• Appointment Reminders: The #1 way to reduce no-shows and keep your schedule full.
• Recall Notices: Automate reminders for 6-month dental check-ups, annual health screens, and follow-up visits.
• Pre-Appointment Instructions: Send reminders for fasting or other important pre-procedure steps.
• Health Updates: Inform patients about flu shot availability, new services, or changes in clinic hours.
• Test Result Notifications: A simple "Your test results are ready. Please call the clinic to discuss" is efficient and private.

Is SMS secure for communicating with patients?

Absolutely. We take patient privacy seriously. Our platform is designed for compliance with Australian Privacy Principles. The best practice is to use SMS for notifications and reminders, not for sharing sensitive clinical information. You can use SMS to direct patients to a secure portal to view results, combining instant communication with total security.

Can we see if patients have confirmed their appointments?

Yes. Our two-way messaging platform allows patients to reply 'YES' to confirm. You can see all responses in your online inbox and, crucially, you can view and download delivery and replies reports. This gives you a clear, timestamped log of all communications for patient records and easy tracking of appointment confirmations.

Can this integrate with our Practice Management Software?

Yes. SMS Express offers a robust API that integrates seamlessly with most modern medical and dental PMS systems in Australia. This enables you to automate your entire reminder and recall process directly from your appointment book, freeing your front-desk staff to focus on the patients in your clinic. You can also use platforms like Zapier with SMS Express to automate your communication.

What if our staff needs help?

We're a local Australian business and we're here to help 7 days a week. If you or your team need any assistance with setup or have any questions, you can call our manager Kerryn directly on 1300 668 287.